Business Administrator

18 Months
Level 3
Course Overview:


This course focuses on training individuals to become competent business administrators. They will acquire knowledge, skills, and behaviours applicable in various sectors, whether public, private, or charitable. The job entails providing administrative services, working independently or with teams, and engaging with both internal and external customers. 

Business administrators should exhibit integrity, a positive attitude, strong communication skills, initiative, time management, problem-solving, decision-making, and leadership skills. The course aims to equip individuals with the necessary skills to enhance organisational efficiency and effectiveness.


Why choose an apprenticeship with ART Skills Centre?

ART Skills Centre is revolutionising the delivery of apprenticeships. Leveraging our extensive experience in providing quality blended learning to all our learners annually, using our unique blended delivery model that prioritises flexibility and efficiency for both apprentices and employers.

Our focus on high-quality learning resources and approach now extends to the apprenticeship sector, ensuring that more individuals receive personalised training and robust career guidance.

At the ART Skills Centre, we are committed to the personal and professional growth of our learners. Our individualised programme of learning is designed to help learners develop as individuals and employees, and to facilitate their progress at every stage of the learning journey.


Entry Requirements:

  • Apprentices without a level 2 qualification in English and maths must achieve this level before taking the End-Point Assessment.



Benefits for Learner(s):

  • Gain a nationally recognized and accredited qualification
  • Earn while learning
  • Access high-quality learning and assessment materials for your employees
  • Receive bespoke support for high-quality “off the job” learning
  • Access support from a qualified assessor/tutor and a Learner Support Advisor (LSA) during scheduled check-ins throughout the apprenticeship


Benefits for Organization(s):

  • Improve staff retention
  • Work in partnership with a reputable training provider
  • See rapid improvements in employee performance, productivity, and behaviours that will benefit your organisation


The following is a list of summarised topics and sub-contents (but not limited to) that a BUSINESS ADMINISTRATOR must know and understand upon completion of this programme:


  • The organisation
    • Understanding organisational purpose, activities, aims, values, vision for the future, resources, and the impact of political/economic environment


  • Value of their skills
    • Knowing organisational structure, recognizing the benefit of work, fitting within the team, and understanding skill progression


  • Stakeholders
    • Practically managing stakeholders with different relationships, including internal/external customers, clients, and suppliers


  • Relevant regulation
    • Understanding applicable laws and regulations such as data protection, health & safety, and compliance, and supporting the company in their application


  • Policies
    • Understanding internal and business policies relevant to the sector


  • Business fundamentals
    • Understanding business principles like managing change, business finances, and project management


  • Processes
    • Understanding organisational processes, reviewing them, making suggestions for improvement, and applying a solution-based approach to help define procedures such as administering billing, processing invoices, and purchase orders


  • External environment factors
    • Understanding relevant external factors, including market forces, policy/regulatory changes, supply chain, and the wider business impact, including the international/global market of the employer


View our brochure for more details


The following is a list of summarised  topics and sub-contents (but not limited to) that a BUSINESS ADMINISTRATOR must be able to do upon completion of this programme:


  • IT:
    • Using relevant IT packages and systems to write, create, perform, record and analyse data


  • Record and document production:
    • Producing accurate records and documents, making recommendations, drafting and reviewing correspondence, maintaining files and handling confidential information


  • Decision making:
    • Making effective decisions based on sound reasoning, seeking advice when appropriate


  • Interpersonal skills:
    • Building and maintaining positive relationships, influencing and challenging appropriately


  • Communications:
    • Demonstrating good communication skills, using appropriate channels, understanding and applying social media solutions


  • Quality:
    • Completing tasks to a high standard, continuously improving work, reviewing processes and sharing best practices
    • Coaching others in completing tasks correctly
    • Applying problem-solving skills to resolve complex complaints and acting as a key point of contact for addressing issues


  • Planning and organisation:
    • Taking responsibility for initiating and completing tasks, managing priorities and time, positively managing expectations, suggesting improvements, and organising logistics


  • Project management:
    • Using relevant project management principles and tools to scope, plan, monitor, report, and plan required resources



View our brochure for more details



The following is a list of summarised topics and sub-contents (but not limited to) on how a BUSINESS ADMINISTRATOR must behave or demonstrate upon completion of this programme:


  • Professionalism:
    • Behaving professionally with personal presentation, respect, diversity, punctuality, and positivity, while acting as a role model and contributing to team cohesion


  • Personal qualities:
    • Exhibiting exemplary qualities such as integrity, reliability, self-motivation, proactivity, and positivity, and motivating others as needed


  • Managing performance:
    • taking responsibility for own work, accepting feedback positively, showing initiative, resilience, and performing self-assessments, while complying with organisation’s procedures


  • Adaptability:
    • Adapting to changing priorities related to own work and the organisation


  • Responsibility:
    • taking responsibility for team performance and project quality, showing interest in successful project completion and handling customer requests appropriately, and taking initiative to develop own and others’ skills and behaviours


View our brochure for more details

Need some more informations?

Check out our FAQ via the link below

Frequently Asked Questions