Funeral Team Member

12 Months
Level 2
Steadfast
Blended
Course Overview:

 

As a Level 2 Funeral Team Member, you’ll be responsible for creating a good first impression, building relationships, and instilling confidence in clients. Your ability to put clients at ease, take information, answer questions or find answers, and uphold the professional image of the business is crucial. 

Funeral Team Members specialise in two roles: 

  • As a Funeral Arranger, doing most of the frontend tasks – you’ll support the funeral director by arranging funerals, handling customer enquiries, sales, and aftercare. Administration and payment reconciliation are also essential. 
  • As a Funeral Operative, doing most of the backend tasks – you’ll assist the funeral director on funerals, clean and drive vehicles, bring the deceased into care, and prepare the deceased and coffins. You’ll participate in an out-of-hours service and play an active role in ensuring each funeral is a fitting tribute to the life of the deceased. 

This is a rewarding job that provides excellent career opportunities for those passionate about supporting and assisting clients.

 

Why choose an apprenticeship with ART Skills Centre?

ART Skills Centre is revolutionising the delivery of apprenticeships. Leveraging our extensive experience in providing quality blended learning to all our learners annually, using our unique blended delivery model that prioritises flexibility and efficiency for both apprentices and employers.

Our focus on high-quality learning resources and approach now extends to the apprenticeship sector, ensuring that more individuals receive personalised training and robust career guidance.

At the ART Skills Centre, we are committed to the personal and professional growth of our learners. Our individualised programme of learning is designed to help learners develop as individuals and employees, and to facilitate their progress at every stage of the learning journey.

 

Entry Requirements:

  • Entry requirements are to display the personal attributes and values listed below. Funeral operatives must be in possession of a valid driving licence.

Benefits for Your Employees:

  • Gain a nationally recognized and accredited qualification
  • Access high-quality learning and assessment materials for your employees
  • Receive bespoke support for high-quality “off the job” learning
  • Access support from a qualified assessor / tutor and a Learner Support Advisor (LSA) during scheduled check-ins throughout the apprenticeship

 

Benefits for Your Organization:

  • Improve staff retention
  • Work in partnership with a reputable training provider
  • See rapid improvements in employee performance, productivity, and behaviours that will benefit your organisation

KNOWLEDGE

The following is a list of summarised topics and sub-contents (but not limited to) that a FUNERAL TEAM MEMBERS must know and understand upon completion of this programme:

  • Client:
      • Communicating with clients during the grieving process, identifying specific communication needs, addressing those needs, and handling feedback.
  • Reputation:
      • Protecting business reputation and forming professional relationships with clients and stakeholders while understanding boundaries.
  • Team:
      • Supporting and positively influencing team members, recognizing team dynamics, and working with third-party team members and stakeholders.
  • Legal and Governance:
      • Understanding legislative requirements, following policies and procedures for deceased care, and understanding specialist services.
  • Personal development and performance:
      • Identifying personal goals and development opportunities, utilising available resources, and understanding different learning styles.
  • Products and services:
    • Understanding the full range of products and services offered, knowing unique selling points, and finding information on specialist products and services.

 

Additional Functions for Funeral Arrangers

 

  • Arranging:
      • Arranging the care of the deceased, identifying third parties involved in delivering client needs, planning and arranging funerals within boundaries and local constraints, and completing accurate client contracts.
  • Administration / Finance:
    • Operating commercially in a competitive industry, understanding business administration and finance systems, and creating invoices.

 

Additional Functions for Funeral Arrangers

 

  • Maintain and drive vehicles:
      • Driving, maintaining, and cleaning vehicles according to legal and business requirements, planning routes and contingencies, and keeping up-to-date on local disruptions.
  • Care of the deceased:
      • Handling, removing, and moving the deceased while maintaining dignity and respect, completing dynamic risk assessments, requesting additional support when necessary, and preparing and presenting the coffin and the deceased.
  • Funeral:
    • Conducting pre-funeral checks and procedures, bearing coffins or using appropriate equipment safely and professionally, identifying and handling potential incidents, and knowing when to escalate issues to appropriate personnel.

 

View our brochure for more details

SKILLS

The following is a list of  summarised topics and sub-contents (but not limited to) that a FUNERAL TEAM MEMBER must be able to do upon completion of this programme:

  • Client:
      • Communicating with clients effectively through various methods, seeking assistance when needed.
      • Understanding clients’ needs and providing excellent service, addressing feedback within authority and escalating as needed.
  • Reputation:
      • Upholding business values and building positive relationships with clients, communities, and stakeholders.
      • Using technology appropriately and in accordance with business requirements.
  • Team:
      • Supporting team members to deliver quality services on time.
      • Adapting positively to different teams and leaders.
  • Legal and Governance:
      • Complying with legal and business requirements regarding services, identification, release of ashes, personal effects, and notifiable diseases.
  • Personal development and performance:
      • Taking ownership of personal learning and development, identifying learning styles and carrying out development activities.
  • Products and services:
    • Proactively providing clients with information on products and services, including specialist services and products.

 

Additional Functions for Funeral Arrangers

 

  • Arranging:
      • Arranging and planning visits and funerals according to clients’ needs, maintaining accurate records and gathering feedback.
  • Administration / Finance:
    • Accessing and using systems accurately and efficiently, maintaining precise records and ensuring timely payments.

 

Additional Functions for Funeral Arrangers

 

  • Maintain and drive vehicles:
      • Following relevant legislation and standards for driving, maintaining, and cleaning business vehicles.
  • Care of the deceased:
      • Transferring and preparing the deceased with care and respect.
  • Funeral:
    • Assisting in the delivery of funerals with dignity and respect, handling coffins and floral tributes safely.

 

View our brochure for more details

BEHAVIOURS

The following is a list of  summarised topics and sub-contents (but not limited to) on how a FUNERAL TEAM MEMBER must behave or demonstrate upon completion of this programme:

  • Client:
      • Confidently adapting to clients’ needs during the grieving process and communicating politely, respectfully, clearly, and empathetically with them and third parties. Working professionally and calmly to effectively resolve concerns, complaints, and compliments.
  • Reputation:
      • Maintaining a professional service that compares well to competitors, respecting all clients and colleagues while positively contributing to the community, and responsibly promoting the business’s reputation through social media and technology.
  • Team:
      • Being conscious of how personal behaviours impact the team by consistently exhibiting a positive and professional approach.
      • Exhibiting respect and working positively with team leaders and team members.
  • Legal and Governance:
      • Operating honestly and trustworthy, demonstrating integrity in all duties, and respecting the dignity of the deceased at all times.
  • Personal development and performance:
      • Reflecting on one’s own ways of working and actively creating and implementing a personal development plan with support from the line manager.
  • Products and services:
    • Promoting the business’s products and services and working to personalise funerals to the needs of the deceased, clients, family, and friends.

Additional Functions for Funeral Arrangers

  • Arranging:
      • Confidently communicating with clients and third-party service representatives with understanding, empathy, and integrity.
      • Using own initiative when carrying out arranging activities.
  • Administration / Finance:
    • Consistently prioritising and arranging financial records and client accounts.
    • Consistently reviewing information and clerical processes for errors and making corrections before finalising administration/financial duties.

Additional Functions for Funeral Arrangers

  • Maintain and drive vehicles:
      • Showing pride in maintaining and cleaning business vehicles.
      • Remaining calm and driving responsibly at all times.
  • Care of the deceased:
      • Being respectful of the deceased at all times.
  • Funeral:
    • Actively and competently participating in the smooth running of the funeral service.
    • Remaining calm and respectful in different situations and helping colleagues to do the same.

 

View our brochure for more details

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