Senior Healthcare Support Worker

24 Months
Level 3
Course Overview:


This is an overview of the Senior Healthcare Support Worker (Level 3) course, which prepares individuals to work in various healthcare settings, such as hospitals, nursing homes, and hospices. As a Senior Healthcare Support Worker, individuals will work under the direct or indirect supervision of registered healthcare professionals to deliver compassionate and high-quality health and care services. 

The apprenticeship standard offers several occupational options, including adult nursing support, maternity support, theatre support, mental health support, children and young people support, and allied health profession therapy support. The responsibilities of a Senior Healthcare Support Worker include working with patients, following standards and protocols, and maintaining a safe working environment.


Why choose an apprenticeship with ART Skills Centre?

ART Skills Centre is revolutionising the delivery of apprenticeships. Leveraging our extensive experience in providing quality blended learning to all our learners annually, using our unique blended delivery model that prioritises flexibility and efficiency for both apprentices and employers.

Our focus on high-quality learning resources and approach now extends to the apprenticeship sector, ensuring that more individuals receive personalised training and robust career guidance.

At the ART Skills Centre, we are committed to the personal and professional growth of our learners. Our individualised programme of learning is designed to help learners develop as individuals and employees, and to facilitate their progress at every stage of the learning journey.


Entry Requirements:

  • Apprentices without a level 2 qualification in English and maths must achieve this level before taking the End-Point Assessment.
  • For apprentices with an education, health, and care plan or a legacy statement, the minimum English and maths requirement is Entry Level 3.
  • For apprentices whose primary language is British Sign Language (BSL), a BSL qualification can be used as an alternative to the English qualification.



Benefits for Learner(s):

  • Gain a nationally recognized and accredited qualification
  • Earn while learning
  • Access high-quality learning and assessment materials for your employees
  • Receive bespoke support for high-quality “off the job” learning
  • Access support from a qualified assessor / tutor and a Learner Support Advisor (LSA) during scheduled check-ins throughout the apprenticeship


Benefits for Organization(s):

  • Improve staff retention
  • Work in partnership with a reputable training provider
  • See rapid improvements in employee performance, productivity, and behaviours that will benefit your organisation


The following is a list of summarised contents (but not limited to) that a SENIOR HEALTHCARE SUPPORT WORKER must know and understand upon completion of this programme:

  • Applying legislation, policies, standards, local ways of working, and codes of conduct
  • Recognizing limitations of own competence and seeking support
  • Practising person-centred care and support, including equality, diversity, inclusion, active participation, consent, and choice
  • Demonstrating duty of care and safeguarding, identifying signs of abuse, and reducing abuse risk
  • Promoting public health, reducing inequalities, and supporting lifestyle choices
  • Identifying changes in an individual’s health and well-being, including medication management
  • Identifying pain, distress, or discomfort in individuals
  • Practising principles of hydration, nutrition, and food safety
  • Communicating effectively, including accommodating specific communication needs or wishes
  • Understanding mental illness, dementia, and learning disability and their impact on an individual’s needs


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The following is a list of summarised contents (but not limited to) that a SENIOR HEALTHCARE SUPPORT WORKER must be able to do upon completion of this programme:

  • Working in accordance with policies and regulations, and adhering to codes of conduct
  • Recognizing and escalating issues, working within the scope of practice, and reporting to others
  • Collaborating with a multi-disciplinary team to deliver non-discriminatory, person-centred care with established consent
  • Acting to safeguard individuals, recognizing and responding to concerns, and acting in their best interest
  • Encouraging informed and positive lifestyle choices in individuals
  • Supporting individuals to maximise their health, well-being, and positive lifestyle choices
  • Identifying and responding to changes in an individual’s health and well-being
  • Responding to signs and symptoms of discomfort or distress to enhance well-being
  • Promoting and monitoring access to fluids and nutrition in accordance with an individual’s care plan
  • Communicating effectively with individuals, families, carers, and colleagues in the workplace to foster mutual understanding


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The following is a list of summarised contents (but not limited to) on how a SENIOR HEALTHCARE SUPPORT WORKER must behave or demonstrate upon completion of this programme:

  • Treating people with dignity
  • Showing respect and empathy for those you work with
  • Being adaptable, reliable and consistent



View our brochure for more details

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